Decagon claims its customer service bots are smarter than average

One red-hot category in the generative AI space is customer support, which isn’t surprising, really, when you consider the tech’s potential to cut contact center costs while increasing scale. Critics argue that generative AI-powered customer support tech could depress wages

France leads the pack for Generative AI funding in Europe

OpenAI, with its rollouts of viral services like ChatGPT and billions in funding, may have gobbled up the lion’s share of attention and money so far. But according to a new report out from top VC Accel and the analysts at Dealroom, in Europe and Israel, there is a wave of hopefuls emerging to make their mark

Amazon extends generative AI-powered product listings to Europe

Amazon is bringing its generative AI listing smarts to more sellers, revealing today that those in France, Germany, Italy, Spain, and the U.K. can now access tools designed to improve product listings by generating product descriptions, titles, and associated details

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